Product Manager
Pegasystems | 2025–Present
Owns a portfolio of internal Finance applications serving global billing, accounts receivable, procurement, and revenue teams. Defines and maintains product roadmaps aligned to business strategy, leads cross‑functional discovery with Finance and Operations stakeholders, and partners with engineering to prioritize and deliver high‑impact improvements. Drives measurable gains in process efficiency and usability while balancing competing priorities across multiple concurrent initiatives.
Senior Business Analyst
Pegasystems | 2024–2025
Served as the primary requirements liaison across CPQ, contract management, and CRM product areas, translating complex stakeholder needs into detailed functional specifications, user stories, and epics. Led UAT planning and execution, coordinated cross‑team releases, and maintained close collaboration with developers and end users throughout the delivery lifecycle. Contributed to long‑term roadmap planning and influenced product strategy at the initiative level.
Business Analyst
Pegasystems | 2023–2024
Gathered, analyzed, and documented requirements for internal enterprise applications through structured stakeholder interviews and process workshops. Partnered with development teams across the full delivery cycle to ensure solutions accurately reflected business intent. Strengthened agile delivery practices and built foundational expertise in enterprise systems analysis.
IT Analyst
Back Bay Networks | 2021–2023
Delivered managed IT services to a diverse client base, resolving complex issues across networks, hardware, and software in both remote and on‑site environments. Balanced active project work with reactive support, maintaining strong client relationships through clear communication and reliable follow‑through.
IT Team Lead
University of New Hampshire | 2020–2021
Managed day‑to‑day operations of a student IT support team, including scheduling, onboarding, and quality oversight. Handled escalated hardware and software incidents and ensured consistent service delivery across the department.
IT Support Specialist
University of New Hampshire | 2019–2020
Provided frontline technical support across Windows and Apple platforms, performing hardware diagnostics, repairs, imaging, and OS installations for students and faculty. Maintained accurate repair documentation and delivered consistent, professional service across multiple campus locations.